Privacy Policy – Pattaya Gift

We handle personal information carefully, because gifting involves details about people’s lives — addresses, relationships, and sometimes photographs of private moments. This explains what we collect, why, and what you can ask us to do about it.

1. Who is responsible for your data

Delivery For You Co., Ltd., 665 Moo 5, Windmill Plaza, Naklua Road, Pattaya, Chon Buri 20150, Thailand, is the data controller.

2. What we collect

About you, when you order: your name, email address, phone number, Line ID or WhatsApp number, billing address, and your order and payment history. We do not store full card numbers — payments are handled by our payment provider.

About the person receiving the gift: their name, delivery address, and often a phone number so our driver can reach them. We may also hold what you tell us about the occasion.

Your card message: the words you ask us to write, which we keep only as long as needed to fulfil the order.

Images you upload for printed items such as photo cups, pillows or framed pictures.

Delivery photographs we take to confirm delivery, which may include the recipient.

Reminder details, if you ask us to remind you about a date: the occasion, the date, and how to contact you.

Website data: basic technical information such as your IP address, browser and pages visited, through cookies and analytics.

3. About gift recipients

This deserves saying plainly. When you send a gift, we hold information about someone who has not dealt with us directly and has not agreed to anything.

We treat that information as carefully as your own. We use it only to deliver the gift and confirm delivery. We do not add gift recipients to marketing lists, and we do not contact them for any purpose other than completing the delivery.

When you give us someone’s details, you confirm you have a legitimate reason to share them with us. If a recipient asks us to delete their information, we will do so, subject to any records we must keep for tax or accounting purposes.

4. Delivery photographs

Photo confirmation is central to how we work, so it deserves its own section.

After delivering, our driver photographs the gift — sometimes including the recipient holding it — and sends it to you. We take the photograph to prove the gift arrived and arrived in good condition.

Our drivers ask before photographing a person, and will photograph only the gift if the recipient prefers.
You or the recipient can ask us not to photograph a delivery at all. Just tell us.
We do not publish delivery photographs, use them in advertising, or post them on social media unless we have asked and both you and the recipient have agreed.
We keep delivery photographs for [insert period, e.g. 90 days] and then delete them, unless there is an open query about the order.

5. Why we use your information, and our legal basis

To fulfil your order — arranging, delivering and confirming your gift. Basis: performance of a contract with you.
To take payment and prevent fraud. Basis: contract and legitimate interests.
To answer your messages on Line, WhatsApp or email. Basis: contract and legitimate interests.
To send reminders about dates you asked us to remember. Basis: your consent, which you can withdraw at any time.
To manage subscriptions, including renewal notices. Basis: performance of a contract.
To meet legal obligations such as tax and accounting records. Basis: legal obligation.
To improve the website. Basis: legitimate interests, or consent where cookies require it.

6. Who we share it with

We do not sell your personal information. We share it only with organisations that help us run the business:

Payment providers, to process payments securely.
Courier partners, for deliveries outside Pattaya — they receive the recipient’s name, address and phone number.
Printing partners, where a personalised item requires it — they receive only the image and what’s needed to produce the item.
Our website host and technical providers, who store data on our behalf.
Authorities, where the law requires it.

7. Where your data is held

Your information is stored on servers operated by our hosting provider, and may be processed outside Thailand. Where data is transferred internationally, we take reasonable steps to ensure it remains protected to a comparable standard.

8. How long we keep it

Order records: as long as required by Thai tax and accounting law (generally [insert number] years).
Delivery photographs: [insert period], then deleted.
Uploaded images for printing: deleted [insert period] after the item is delivered.
Card messages: deleted once the order is complete and any query period has passed.
Reminder details: until you ask us to stop.

9. Your rights

Under Thailand’s Personal Data Protection Act — and, if you are in the UK or EU, under the GDPR — you can ask us to:

Tell you what information we hold about you, and give you a copy.
Correct anything that is wrong or incomplete.
Delete your information, where we don’t need to keep it by law.
Stop or limit how we use it.
Transfer it to another provider.
Object to processing based on our legitimate interests.
Withdraw consent at any time, where we relied on consent.

To exercise any of these, email info@pattayagift.com or message us. We respond within 30 days. If you’re unhappy with our response, you may complain to Thailand’s Personal Data Protection Committee, or to your local data protection authority.

10. Marketing

We only send marketing messages if you’ve agreed to receive them. Every message includes a way to stop, and you can also just tell us on Line or WhatsApp. Order confirmations, delivery photographs and subscription renewal notices are service messages, not marketing, and you receive those as part of your order.

11. Cookies

Our website uses cookies to keep your shopping basket working, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though blocking some of them may stop parts of the site working properly.

12. Security

We use appropriate technical and organisational measures to protect your information, including secure connections and restricted staff access. No system is completely secure, but if a breach ever affected your data, we would notify you and the relevant authority as the law requires.

13. Children

Our website is intended for adults. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

14. Changes to this policy

We may update this policy. The date at the top shows when it last changed. If we make a significant change to how we use your information, we will tell you directly.

15. Contact us

Any question about privacy — including asking us to delete something, or to stop photographing deliveries — email info@pattayagift.com or message us on Line or WhatsApp. A real person will answer.