Legal
Last updated: 13 September 2026
These terms apply when you order from pattaya.gift. We’ve written them in plain language rather than legal jargon, because you should be able to understand what you’re agreeing to.
pattaya.gift is operated by Delivery For You Co., Ltd., registered in Thailand, with its shop at 665 Moo 5, Windmill Plaza, Naklua Road, Pattaya, Chon Buri 20150.
Company registration number: [insert registration number]
Contact: info@pattayagift.com, or message us on Line or WhatsApp.
When you place an order you’re making an offer to buy. Your order is accepted once we confirm it — normally straight away by email or message. If we can’t fulfil an order, we’ll tell you promptly and refund you in full.
You don’t need an account to order. You’re responsible for giving us accurate delivery details; we can’t be held responsible for a delivery that fails because the address, building name, unit number or recipient phone number was wrong or incomplete.
All prices are shown in Thai Baht (THB) and include applicable taxes unless stated otherwise. Delivery costs are shown at checkout before you pay — there are no fees added afterwards.
We may change prices at any time, but changes never affect an order you’ve already placed. Payment is taken at the time of ordering through the methods shown at checkout.
We deliver across Pattaya and the surrounding Chonburi area. Orders placed before 2:00 PM (Thailand time) are normally delivered the same day. Orders placed later are delivered the next day, or on a future date you select.
You choose a delivery date and time window at checkout. We do our best to deliver within that window, but times are estimates and can be affected by traffic, weather, access restrictions at the delivery address, or events outside our control.
If nobody is available: our driver will attempt to contact the recipient. If we can’t reach them, we’ll contact you to agree what to do — leave the gift with a building guard or hotel reception, or attempt redelivery. Where we leave a gift with a guard or reception at your direction, our responsibility ends at that point.
Nationwide delivery outside Pattaya is sent by third-party courier. Delivery timescales for these are estimates and we can’t guarantee them.
Flowers are natural, seasonal products. The exact stems, shades and foliage may differ from the photographs on our website. Where we need to substitute, we will match or exceed the value, size and overall style of what you ordered. We won’t substitute an entire arrangement for something materially different without contacting you first.
Custom printed items — photo cups, pillows, framed pictures and similar — are made to your order and typically take around 10 days. Where an order contains a printed item, the whole order is delivered together once the printed item is ready, unless we agree otherwise.
By uploading an image you confirm you have the right to use it, and that it doesn’t infringe anyone else’s rights or contain unlawful content. We may decline to print an image at our discretion and will refund you if we do.
Because personalised items are made specifically for you, they cannot be cancelled or refunded once production has started, unless they arrive faulty or differ from what you ordered.
Contact us as soon as possible. If we haven’t yet begun arranging or preparing your order, we can usually change or cancel it and refund you in full. Once flowers have been cut, a box packed, or a printed item put into production, changes may not be possible.
If something arrives damaged, wrong, or not as described, tell us within 24 hours of delivery — a photograph helps us put it right quickly. We will replace the item, redeliver, or refund you, depending on what suits you best.
Fresh and perishable goods (flowers, cakes, food) and personalised items cannot be returned for a change of mind, as they can’t be resold. This does not affect your rights where goods are faulty or not as described.
Non-perishable items (teddies, jewellery, candles and similar) that are unused and in original condition may be returned within 7 days of delivery for a refund, less delivery costs.
Refunds are made to the original payment method, normally within [insert number] working days.
Subscriptions are paid in advance for the term you select (3, 6 or 12 months).
Automatic renewal. At the end of your prepaid term, your subscription renews automatically for the same length at the same price, unless you cancel. We will contact you at least 7 days before any renewal, stating the renewal date and the amount to be charged.
Cancelling. You can cancel at any time by messaging us on Line, WhatsApp or email — no form or explanation is required. Cancelling stops future renewals. You will still receive every delivery within the term you have already paid for.
Price changes. If we change subscription pricing, we will tell you before the renewal so you can decide whether to continue.
Deliveries. You choose the delivery day and time window. You can skip a month or change the address by messaging us before the delivery day; a skipped delivery is added to the end of your term. Flower varieties each month are chosen by us from the best available that week.
We photograph deliveries and send the photograph to you as confirmation. If you or the recipient would prefer we did not photograph a delivery, or would prefer the recipient not to appear in the photograph, tell us and we will respect that. See our Privacy Policy for how we handle these images.
We take responsibility for delivering what you ordered, to the standard described. Where we’re at fault, our liability is limited to the value of the order concerned.
We are not liable for losses that were not foreseeable, or for circumstances outside our reasonable control — including extreme weather, road closures, strikes, power or network failures, or access being refused at the delivery address.
Nothing in these terms limits liability where it cannot lawfully be limited, including for death or personal injury caused by our negligence, or for fraud.
The content of this website — text, photographs, illustrations and design — belongs to Delivery For You Co., Ltd. and may not be copied or reused without our permission.
We may update these terms from time to time. The version published on this page at the moment you place your order is the version that applies to that order.
These terms are governed by the laws of Thailand, and disputes fall to the Thai courts. If you are a consumer in another country, this does not remove protections you have under the mandatory consumer laws of your own country.
Questions about these terms, or about an order? Message us on Line or WhatsApp, or email info@pattayagift.com. We answer quickly, and we’d always rather sort a problem out than argue about it.