Welcome to Pattaya Gift's FAQ page. Here, you'll find answers to our most commonly asked questions. If you can't find the information you're looking for, please don't hesitate to contact us
Ordering and Delivery
What are your delivery charges?
For orders below 3,000 THB, our delivery fee is 150 THB. Orders of 3,000 THB and above qualify for free delivery anywhere in Thailand, including Pattaya.
How long does delivery take?
Delivery times vary depending on the product and location:
- Same-day delivery in Pattaya for non-Print on Demand products (order before 2 PM)
- 1-3 business days for standard products within Thailand
- Up to 10 days for Print on Demand products
Do you offer international shipping?
Currently, we focus on deliveries within Thailand.
Products and Personalization
What types of gifts do you offer?
We specialize in personalized gifts including custom-printed products, jewelry, flowers, chocolates, gift boxes, gift cards and unique romantic experiences.
What is Print on Demand (PoD)?
Print on Demand is a service where we custom-print designs on products specifically for your order. This allows for unique, personalized items tailored to your preferences.
Can I customize the products?
Most of our products can be customized.
Ordering Process
How can I place an order?
We offer multiple convenient ways to place your order:
- Shop directly through our website
- Use our live chat feature for personalized assistance
- Contact us via popular messenger apps:
- Line
- WhatsApp
- Telegram
Choose the method that's most comfortable for you, and we'll be happy to help you select the perfect gift!
Payment and Security
What payment methods do you accept?
We accept various payment methods including credit cards, PayPal, bank transfers, and select cryptocurrencies.
Is it safe to use my credit card on your website?
Yes, our website uses industry-standard SSL encryption to protect your personal and payment information.
Returns and Refunds
How do I request a refund?
To request a refund, please contact our customer service team with your order number and the reason for your request. We'll guide you through the process.
